Customer Service Rep II
$38,272–$51,480 year
On-siteIndianapolis, Indiana, United States or Santa Ana, California, United States
Job Summary
Research and respond to luxury product inquiries from trade customers, sales agencies, and homeowners via phone, email, and chat. Deliver company policies and procedures, such as warranty processes, with precision using Salesforce Service Cloud. Provide technical support to business partners and end users while partnering with specialists to resolve complicated issues. Monitor all communication channels to ensure accurate follow-up and strive for one-call resolution. Fully answer and anticipate customer needs to prevent repeat communication, addressing dissatisfaction with care and perseverance. Balance multiple tasks and make business decisions with little supervision.
Required Qualifications
- High School diploma or equivalent experience
- A minimum of 3 years of experience in customer service
- Experience working in a telephone-based customer service role
- Prior experience working with plumbing products
Desired Qualifications
- Expert knowledge of Delta's product lines
- Systems proficiency (SAP, Salesforce, and MS Office)
- Genesys Phone system experience
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