Customer Service Rep I
$37,440–$37,440 year
On-siteIrving, Texas, United States
EXPIREDIrving, Texas, United StatesOn-siteFull Time$37,440–$37,440 yearHealthcare TechMedium
Full TimeMediumHealthcare Tech
Job Summary
Answer inbound calls from providers and members regarding benefits, claims, and eligibility. Provide resolution to inquiries and handle call backs or escalations as necessary. Document notes after each call to ensure information is saved. Adhere to Customer Service metrics including Average monthly After Call Work (AUX) time, hold time, staff time, talk time, and quality. Complete a 4-week training program before starting. Work full-time in-office hours Monday through Friday between 7:00am and 7:00pm CST.
Required Qualifications
- 0-1 years related work experience
- High school diploma or GED
- Professional phone voice and etiquette
- Demonstrated proficiency in Microsoft Word, Excel and Outlook
- Excellent verbal and written communication skills
Desired Qualifications
- Inbound call center experience in the health insurance industry
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