Customer Service Rep I - KLASC (Grand Rapids) C-S-R
On-site · Grand Rapids, Michigan, United States
Job Summary
Customer Service Rep I handles low complexity membership inquiries and claims, analyzes data, researches membership issues, and provides responses by telephone, check-off letters, and automated letters. The role supports internal/external customers, reroutes misdirected inquiries, and aims to meet production and quality standards. Requires a high school diploma or GED and about one year of related experience in public/customer service, sales, claims processing, or membership enrollment, with demonstrated knowledge of membership policies and strong oral/written communication skills. Schedule is full-time with shift hours 8:00 am–8:00 pm; location: Grand Rapids, MI.
Required Qualifications
- High school graduate or GED equivalent
- One (1) year of related work experience in areas such as public/customer service, sales representative, claims processing, membership enrollment; or one (1) year of public contact in positions such as teaching, social service work, bank teller, medical assistant/office assistant
- One (1) year of total related experience or in the absence of internal BCBSM experience, the following may apply: One (1) year of related work experience in areas such as public/customer service, sales representative or claims processing
- Demonstrated knowledge of policies, practices and procedures related to membership
- Demonstrated ability to analyze data and resolve problems related to membership
- Demonstrated command of all skills necessary for oral and written communications in a clear, concise and tactful manner
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