Customer Service Rep I
$42,870–$64,300 year
On-siteSalt Lake City, Utah, United States
Job Summary
Enter and maintain customer orders while ensuring accuracy and manage daily operational tasks including driver check-ins, invoice scanning, and sorting mail. Effectively handle inbound customer service phone and web inquiries, promptly notifying clients of shortages or supply delays and escalating issues to higher levels as required. Collaborate with the Market Sales team to build relationships, review SAP reports to track order activities, and initiate credits for invoice discrepancies. Address errors immediately to ensure order accuracy while providing entry-level support on the Digital platform. Work Monday through Friday from 7:00 AM to 3:30 PM on-site at the Salt Lake City Distribution Center, with occasional remote work possible due to weather or safety conditions.
Required Qualifications
- A high school diploma or GED
- A minimum of 2 years of experience in customer service or a supply chain/distribution support-related role
- Detail-oriented with the ability to multitask and work independently
- Strong Organizational Skills
- Excellent verbal and written communication skills
- On-site 5 days per week at the Salt Lake City Distribution Center
- Ability to work in a Professional office environment 5 days per week
- Team Member must regularly lift and/or move up to 25 pounds
- Team member must be able to sit at a desk or walk around a facility throughout the day
Desired Qualifications
- Order entry and/or management experience
- SAP Experience
- Bilingual – Spanish-speaking and comprehension skills
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