Customer Service Rep I-1
On-siteConcord, New Hampshire, United States
Concord, New Hampshire, United StatesOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Maintain good customer relations by resolving concerns via phone and in person, gathering information to identify and solve problems, and confirming, scheduling, or rescheduling services. Set sales appointments for new customers, answer billing questions, and complete general clerical duties as assigned. Work as a team with Service and Sales to sell service value and suggest upgrades while entering accurate data. Requires a high school diploma or GED, excellent listening and communication skills, and the ability to work Monday through Saturday.
Required Qualifications
- High school diploma or GED
- Excellent listening and communication skills
- Pleasant phone voice and ability to clearly speak and be understood on the phone
- Multitasking skills to enter accurate data and type while speaking with customers
- Ability to remain calm and work under pressure
- Strong attention to detail
- Willingness to learn
- Excellent organization and time management skills
- Availability to work Monday-Friday and Saturdays as needed
- Agreement to receive initial texts from systems used on behalf of Rentokil North America, Inc.
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