Customer Service Rep
On-siteKansas City, Missouri, United States
Job Summary
Handle a high volume of emails, phone calls, and sales order processing while acting as a liaison between customers, suppliers, and internal departments. Process customer orders for materials or merchandise, enter orders into systems, check inventory, and verify customer credit. Communicate with stakeholders via email, phone, and web portals to provide order status updates and coordinate shipments. Perform general office duties including filing, ordering supplies, mail handling, and preparing invoices and credit memos. Ensure order accuracy, attach required documentation, and process vendor invoices, freight bills, returns, and claims. Maintain documentation and signature files for customer order releases.
Required Qualifications
- High school diploma or GED
- 1–3 years of related experience or equivalent combination of education and experience
- Strong communication skills (written and verbal)
- Basic math skills (percentages, discounts, algebra concepts)
- Ability to problem-solve and interpret instructions
- Proficiency with computers and office software
- Ability to operate standard office equipment
- Must be able to: Regularly lift up to 10 pounds
- Occasionally lift up to 25 pounds
- Requires specific vision abilities: Close, distance, color, and peripheral vision
- Depth perception and focus adjustment
Desired Qualifications
- Customer-focused mindset
- Strong multitasking ability
- Excellent organization and problem-solving skills
- Service-oriented attitude
- Ability to work efficiently in a fast-paced environment
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.