CUSTOMER SERVICE REP
On-siteClio, Michigan, United States
Clio, Michigan, United StatesOn-siteFull TimeHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Greet patients, schedule walk-in and follow-up appointments, and manage telephone messages and cancellations. Verify insurance and referral information, collect payments and co-payments, and discharge patients while ensuring waiting room organization. Enter patient demographics, insurance codes, and EMR charges into Centricity, approving tickets for sliding fee and homeless services. Maintain confidentiality and adhere to HCHN, JCAHO, and OSHA policies. Requires high school diploma, two years clerical experience, 40 wpm typing speed, and computer proficiency.
Required Qualifications
- High school diploma or G.E.D. completion
- Some college
- Two years clerical experience
- One year of experience in health care setting
- Knowledge of managed care process
- Ability to type 40 words per minute
- Computer and data entry experience
- Ability to maintain confidentiality in all matters
- Ability to meet all attendance and punctuality requirements to ensure proper coverage and quality service
- Ability to resolve interpersonal and professional conflicts appropriately
Desired Qualifications
- Must be highly skilled at using computer system
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