Customer Service Rep - First Shift
On-siteColumbus, Ohio, United States
Columbus, Ohio, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Greet members, prospective members, and guests by providing exceptional customer service while handling front desk activities such as answering phones, checking IDs and barcodes, and managing new member sign-ups. Facilitate account updates, respond to member questions and concerns, and elevate issues to the Assistant Club Manager as needed. Assist in maintaining club cleanliness by sanitizing restrooms, locker rooms, and gym equipment, stocking supplies, and reporting broken amenities. Monitor club safety and follow the Lost and Found Policy. This full-time first shift role runs from 6am to 2pm with one weekend day off.
Required Qualifications
- Punctuality and reliability is a must
- Must be 18 years of age or older
- Must be able to occasionally lift up to 50 lbs
Desired Qualifications
- Customer service background preferred
- Basic computer proficiency
- A passion for fitness and health
- Upbeat and positive attitude at all times
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
- Strong listener with the ability to empathize and problem solve
- Demonstrate diplomacy in all interactions while using appropriate behavior and language
- High School diploma/GED equivalent preferred
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