Customer Service Rep
$41,600–$41,600 year
On-siteRugby, North Dakota, United States
Rugby, North Dakota, United StatesOn-siteFull Time$41,600–$41,600 yearLarge
Full TimeLarge
Job Summary
Research order status, lead times, and pricing while interpreting specifications to complete accurate estimates and quotes. Enter customer orders accurately, verify pricing, and schedule deliveries on requested dates. Assist customers in filling loads to maximize freight, provide information for parts and accessory sales, and represent the company professionally. Communicate ideas and concerns related to Rugby and the sales department, seeking opportunities to positively affect gross margins. Work in an office environment with occasional production floor visits to familiarize yourself with products.
Required Qualifications
- High school or some college courses in a field related to business or equivalent experience
- Previous customer service experience preferred
- Ability to deal effectively and professionally by phone with customers promoting a positive company image
- Strong communication/presentation skills
- Exceptional interpersonal skills
- Proficiency in computer applications (Microsoft Office)
- Strong technical reasoning and independent decision-making skills
- Detail oriented, highly organized, and able to remain focused in all environments
- Ability to attend and participate in required company meetings
- Must be a team player that maintains high integrity
Desired Qualifications
- Preferred basic understanding of truck chassis, basic hydraulics and related equipment, but not required
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