Customer Service Rep/Expediter (06286) - 956 Cherry St
On-siteLouisville, Colorado, United States
Job Summary
Serve as the primary point of contact for customer inquiries, addressing concerns and resolving issues promptly. Process customer orders accurately and efficiently, ensuring all details are correctly entered into the system. Coordinate with teams to expedite orders and manage delivery timelines, while tracking orders and providing real-time updates to customers on order status. Collaborate with customers to resolve any order discrepancies or delays and maintain accurate customer records in the database. Identify opportunities to upsell or cross-sell products and assist in making all delicious products we sell. Assist in keeping our stores clean. This role requires strong verbal and written communication skills, excellent problem-solving abilities, and proficiency in multitasking. Applicants must be at least 16 years of age or older.
Required Qualifications
- At least 16 years of age or older
- Strong verbal and written communication skills with the ability to interact professionally with customers and team members
- Excellent problem-solving abilities and attention to detail
- Proficiency in multitasking and prioritizing tasks effectively
- Basic computer skills
- Ability to work independently and as part of a team
- Strong time management skills and ability to meet deadlines
Desired Qualifications
- Experience in customer service, preferably in a fast-paced environment is a bonus
- Experience in expediting is a bonus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.