Customer Service Rep/Expediter (06204)
On-site · Lakewood, Colorado, United States
Job Summary
Customer Service Rep/Expediter at Domino's Lakewood, CO: acts as the vital link between customers and products, ensuring smooth order processing and exceptional customer satisfaction. Responsibilities include responding to inquiries via phone, email, and chat; processing orders accurately; expediting orders with the logistics team; tracking and updating order status; resolving complaints empathetically; maintaining detailed records; collaborating with teammates; and staying informed on product information, promotions, and company policies. 1-2 years of customer service experience preferred; experience in order processing or expediting is a plus; strong communicator with proficiency in customer service software and order tracking systems; capable of multitasking in a fast-paced environment; physical requirements include standing, walking, lifting, and occasional climbing.
Required Qualifications
- 1-2 years of customer service experience preferred
- Experience in order processing or expediting is a plus
- Excellent verbal and written communication skills
- Proficiency in customer service software and order tracking systems
- Ability to multitask and manage time effectively in a fast-paced environment
- Patient and empathetic approach to customer interactions
- Basic computer skills
- Customer service certification is a plus
- Willingness to learn and work as a team
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