Customer Service Rep
On-siteCincinnati, Ohio, United States
Job Summary
Process customer orders, verify material availability, and maintain accurate system data while managing assigned accounts and soliciting new business. Document and resolve customer complaints, initiate credit or debit memos, and offer viable solutions when product requirements change. Monitor order patterns to provide feedback to demand management and production planning teams, and collaborate with technical support on distributor referrals. Recommend enhancements to improve order-processing efficiency and implement corrective actions to support operational excellence. Work more than eight hours per day, four days a week, in an 8:00am-5:00pm schedule.
Required Qualifications
- High school diploma or equivalent
- Associate degree or higher
- Minimum of 1 to 3 years of relevant customer service or order management experience
- Strong verbal and written communication skills
- Excellent organizational and planning abilities
- Ability to work more than eight hours per day and more than 40 hours per week
- Professional and courteous demeanor
- Ability to build strong relationships with key accounts, distributors, and internal partners
- 8:00am-5:00pm
Desired Qualifications
- Associate degree or higher preferred
- Experience in a manufacturing or chemical industry environment
- Proficiency in Microsoft Excel and Word
- Experience with ERP systems
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