Customer Service Rep
$41,600–$41,600 year
On-siteCedarville, Michigan, United States
Job Summary
Handle inbound and outbound customer calls with clear, respectful, solution-focused communication while resolving concerns, following up, and ensuring issues are fully closed to support retention efforts. Participate in outbound campaigns to win back lost accounts and collect past-due balances. Assist with daily delivery and service operations by resolving routing exceptions, updating customer accounts, and managing documentation, reporting, route paperwork, and account accuracy for billing and forecasting. Depending on location, assist with accounts payable processing and other office operations. After 90 days, you will confidently handle calls end-to-end, proactively identify issues before escalation, and maintain accurate records with minimal oversight. This role is critical to keeping homes warm, businesses running, and communities powered as a key part of our service delivery and growth strategy.
Required Qualifications
- High school diploma, GED, or equivalent experience
- 1–2 years of professional customer service experience
- Comfort handling phone-based conversations with customers about service, billing, and scheduling
- Ability to track details accurately across multiple systems and documents
- Reliable attendance and the ability to follow established processes
Desired Qualifications
- Experience in utilities, energy, logistics, or service-based industries
- Familiarity with billing systems, route management, or customer account maintenance
- Experience supporting retention, collections, or outbound calling campaigns
- Prior administrative or office operations experience
- Exposure to accounts payable or basic finance processes
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