Customer Service Rep - eCommerce

Reply to customer message inquiries for online stores and manage order specifics including refunds, exchanges, and edits. Execute group email updates for order status changes while monitoring new product launches and inventory levels. Represent the company and client brands professionally by following guidelines to streamline eCommerce customer service processes from start to finish. Collaborate with internal teams and clients to manage brand reputations and accomplish service goals within a fast-paced environment. Requires strong typing, spelling, and grammar skills along with familiarity with Google Suite.