Customer Service Rep
$35,360–$35,360 year
On-siteTyler, Texas, United States
EXPIREDTyler, Texas, United StatesOn-siteFull Time$35,360–$35,360 yearAssociates DegreeMedium
Full TimeAssociates DegreeMedium
Job Summary
Answer incoming calls, transfer inquiries, and direct customers to appropriate workshops, assessments, and internal programs. Assist clients in accessing resources for employment, training, and supportive services while guiding them through state systems and job search tools. Provide basic information, help with application and resume development, and maintain customer statistics for required reports. Ensure equitable access for all individuals regardless of barriers while utilizing Extreme Customer Service behaviors in all interactions.
Required Qualifications
- Associate Degree with course work in Social Services or related field or equivalent experience
- Minimum 2 years customer service experience
- Excellent verbal and written communication skills
- Demonstrated computer skills
- Workforce Service experience or demonstrated ability to serve diverse populations
- Prefer working knowledge of all applicable local Workforce Service programs
- Familiarity with applicable federal, state and local laws and regulations
- Excellent public relations skills
- Ability to handle stressful situations
- Basic computer literacy including ability to use the Internet and Microsoft Office products
- Ability to multi-task in a fast-paced environment
- Strong listening and problem-solving skills
- Ability to work independently with minimal supervision and effectively as part of a team
- Excellent interpersonal skills
- Extreme Customer Service orientation
- Strong oral and written communication skills
- Valid driver's license
- Adequate vehicle insurance coverage
Desired Qualifications
- Working knowledge of all applicable local Workforce Service programs
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