Customer Service Rep

Act as a liaison between customers and internal departments including Sales, Production, Shipping, Operations, and Finance to meet customer needs and maintain relationships. Process customer orders, manage new item setups, and track changes while coordinating delivery schedules with internal teams. Address customer concerns, escalate issues when necessary, and manage warehouse inventory levels to ensure availability. Enter information into estimating systems, request quotes, and provide formal pricing to optimize margins. Maintain customer files, generate reports, and coordinate accounting credits. Foster a culture of continuous improvement focusing on cost control and waste reduction. Requires 2+ years in customer relations with a manufacturing environment preferred.