Customer Service Rep
On-siteAdel, Iowa, United States
Job Summary
Assist customers, answer incoming calls, schedule service appointments, and route deliveries for bottled water and salt. Maintain and enter data in NetSuite while supporting basic collections and bookkeeping tasks. Resolve billing issues and reduce account receivable delinquency using general accounting knowledge and understanding of the Accounts Payable process. Requires excellent customer service skills, basic Microsoft Excel experience, and a passion for treating customers with care. Competitive pay and comprehensive benefits including health, dental, vision, and 401k matching are available.
Required Qualifications
- Associate degree preferred with hands-on customer service experience
- Excellent customer service skills
- Basic Microsoft Excel experience
- Basic understanding of general service installation duties
- General accounting knowledge for resolving billing issues and reducing account receivable delinquency
- Basic understanding of Accounts Payable process
- A great deal of energy
- A passion for excellence with respect to treating and caring for customers
Desired Qualifications
- Route scheduling experience preferred
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