Customer Service Rep. (CSR) - Roseville AMPM
$35,360–$37,440 year
On-siteRoseville, California, United States
Roseville, California, United StatesOn-siteFull Time$35,360–$37,440 yearEntry LevelHigh School Or Equivalent
Full TimeEntry LevelHigh School Or Equivalent
Job Summary
Greet customers with a smile, build loyalty, and sell gasoline, car washes, tobacco, and food while collecting cash and debit payments. Clean facilities, stock shelves, prepare fast food, and operate equipment safely. Resolve basic service issues, instruct customers on self-serve tools, and maintain assigned "PRIDE" areas. Take inventory, balance reports, and adhere to sanitation standards. This 7-day, 24-hour role requires flexibility for varying shifts, weekends, and extended hours, with physical demands including lifting 25 pounds and working in temperature extremes.
Required Qualifications
- Upbeat friendly voice
- Smile
- Sell gasoline, car washes, tobacco products, beer, hot food, bakery, candy and various related products to retail customers
- Greeting customer with a smile, eye contact, and hello
- Building customer loyalty
- Up selling and meeting customers needs
- Ending customer transaction with a thank you come again
- Responding to emergency situations
- Perform all required duties as indicated in the Hazard Communications Kit and Injury/Illness Prevention Manual
- Cleaning facility and equipment during shifts, including restrooms, pump islands, pies, car wash areas, driveways, fountains, ovens, warmers, counters, containers, utensils, etc using the Process Cards
- Collecting payment from customers for their purchases either in the form of cash or debit transaction
- Encourages other purchases through up selling
- Interacting positively with the public and resolves basic customer service issues within prescribed limits
- Using tact and sound judgment
- Communicating effectively and positively both face to face and using the phone
- Understanding written and oral instructions
- Preparing fast food for sale
- Cooking and arranging hot foods to attractive presentation
- Minimizing waste
- Carefully following instructions and recipes
- Adhering to company standards regarding sanitation, refrigeration and cooking
- Being responsible for all cash, merchandising and equipment at the facility during assigned shift
- Instructing customers how to use self-serve equipment
- Preparing required reports to account for all funds and products sold at the facility during assigned shift
- Taking inventory of items
- Counting money and balancing reports in accordance with Company policy
- Operating and maintaining facility equipment in a safe manner, i.e. air machines, vacuums, car wash and convenience store equipment
- Stocking all shelves, including walk-ins, with merchandise
- Maintaining time record each week to accurately indicate the hours personally worked
- Maintaining assigned PRIDE areas
- Ability to work various shifts, weekends, extended hours, and to change work schedules on short notice
- Ability to lift at least 25 pounds
- Ability to stand in a confined space for hours at a time
- Ability to work outside during all seasons (summer heat, winter cold and rain)
- Ability to work in a fast paced environment while maintaining a high energy level
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