Customer Service Rep (CSR)
$45,760–$45,760 year
RemoteWashington, United States
Washington, United StatesRemoteFull Time$45,760–$45,760 year
Full Time
Job Summary
Respond to customer inquiries regarding products, services, sales promotions, installations, and general account support while resolving claims and complaints in accordance with established procedures. Maintain positive relationships through effective communication, educate customers on available resources, and document all interactions within company systems. Contribute to customer satisfaction initiatives by providing feedback based on surveys and trends. This fully remote, 18-month contract position requires Monday through Friday 8am to 5pm hours.
Required Qualifications
- 2+ years of customer service, customer support, call center, or related experience
- Strong verbal and written communication skills with the ability to handle customer concerns professionally
- Experience resolving customer complaints and de-escalating challenging situations
- Ability to follow established procedures, policies, and service guidelines while making sound decisions
- Strong organizational skills and attention to detail when managing multiple customer interactions
- Proficiency with computer systems and the ability to quickly learn new software and processes
- Must Reside in WA State
- Monday - Friday 8am - 5pm
- 18-month contract
- ASAP
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