Customer Service Rep. (CSR) - Brentwood
$38,480–$40,560 year
On-siteBrentwood Contra Costa County, California, United States
Job Summary
Greet customers with a smile, build loyalty, and sell gasoline, car washes, tobacco, alcohol, and food items while maintaining facility standards. Collect cash and debit payments, prepare and cook fast food, stock shelves, clean all areas including restrooms and pump islands, and operate equipment safely. Resolve basic service issues, instruct customers on self-serve tools, and prepare daily reports for funds and inventory. This 7-day, 24-hour operation requires lifting 25 pounds, standing in confined spaces, and working outside in all seasons. You must work various shifts, weekends, and extended hours, including evenings and early mornings, while adhering to strict sanitation and safety protocols.
Required Qualifications
- Upbeat friendly voice
- Smile
- Sell gasoline, car washes, tobacco products, beer, hot food, bakery, candy and various related products to retail customers
- Greet customer with a smile, eye contact, and hello
- Build customer loyalty
- Up sell and meet customers needs
- End customer transaction with a thank you, come again
- Responds to emergency situations
- Perform all required duties as indicated in the Hazard Communications Kit and Injury/Illness Prevention Manual
- Clean facility and equipment during shifts, including restrooms, pump islands, pies, car wash areas, driveways, fountains, ovens, warmers, counters, containers, utensils, etc. using the Process Cards
- Collect payment from customers for their purchases either in the form of cash or debit transaction
- Encourage other purchases through up selling
- Interacts positively with the public and resolves basic customer service issues within prescribed limits, using tact and sound judgment
- Communicate effectively and positively both face to face and using the phone
- Understand written and oral instructions
- Prepares fast food for sale
- Cooks and arranges hot foods to attractive presentation
- Minimize waste
- Carefully follow instructions and recipes
- Adhere to company standards regarding sanitation, refrigeration and cooking
- Responsible for all cash, merchandising and equipment at the facility during assigned shift
- Instructs customers how to use self-serve equipment
- Prepares required reports to account for all funds and products sold at the facility during assigned shift
- Takes-inventory of items
- Counts money
- Balances reports in accordance with Company policy
- Operates and maintains facility equipment in a safe manner, i.e. air machines, vacuums, car wash and convenience store equipment
- Stock all shelves, including walk-ins, with merchandise
- Maintain time record each week to accurately indicate the hours personally worked
- Maintain assigned PRIDE areas
- Work various shifts, weekends, extended hours, and to change work schedules on short notice
- Must have the ability to lift at least 25 pounds
- Must be able to stand in a confined space for hours at a time
- Must be able to work outside during all seasons (summer heat, winter cold and rain)
- Must be able to work in a fast paced environment while maintaining a high energy level
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