Customer Service Rep (CSR)

Answer inbound calls within 10 seconds to book jobs, fill a 3-day call board, and reflectively listen to customer concerns. Input data accurately into Service Titan and correctly schedule jobs. Conduct outbound calls to schedule routine maintenance, tune-ups, and inspections while converting Comfort Guard memberships. Create and achieve a 100-day plan, maintain passing scores on weekly call-quality scorecards, and exceed daily booked call goals. Adhere to minimum attendance and on-time standards while demonstrating empathy and a sense of urgency in a fast-paced, goal-driven environment.