Customer Service Rep (CRL)
On-siteHouston, Texas, United States
Job Summary
Manage inbound and outbound customer communication through phone, email, and chat platforms while processing orders, updates, and service requests. Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates. Monitor customer orders from entry through fulfillment and resolve concerns, escalating complex issues as appropriate. Requires high school diploma, 2+ years of customer service or logistics experience, and proficiency with Microsoft Office and ERP systems. Located in a fast-paced operational environment with opportunities for annual raises and bonuses.
Required Qualifications
- High school diploma or equivalent
- 2+ years of customer service, call center, logistics, or distribution support experience
- Strong written and verbal communication skills
- Experience managing phone and email customer interactions
- Strong organizational and multitasking abilities
- Proficiency with Microsoft Office applications
- Ability to work in a fast-paced operational environment
- SAP or ERP system experience
- Manufacturing, distribution, logistics, or supply chain industry experience
- Experience supporting multi-location operations
Desired Qualifications
- associate or bachelor's degree
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