Customer Service Rep
$37,440–$52,000 year
On-siteTorrance, California, United States
Job Summary
Respond to customer calls with professionalism and warmth, answer questions, coordinate appointments, and ensure each person feels heard. Monitor the inbox to respond quickly and clearly to incoming messages, listening attentively and offering timely, helpful solutions. Manage shifting priorities by balancing multiple conversations while staying organized and calm under pressure. This role operates on a Monday–Friday, 8 AM–5 PM schedule with flexibility to negotiate hours. Carter Services, Inc., a family-owned appliance and home services company founded in 1974, serves Orange County, the South Bay, Los Angeles, and beyond.
Required Qualifications
- Exceptional communication skills
- Experience with Outlook email
- Must have the ability to pass a background check and drug screening test
Desired Qualifications
- Above-average typing speed
- Excellent attention to detail
- Pleasant demeanor and friendly voice
- Ability to multitask and prioritize deadlines
- Ability to maintain professionalism
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