Customer Service Rep
On-siteCedarville, Michigan, United States
Job Summary
Handle inbound and outbound customer calls with clear, respectful, solution-focused communication while resolving concerns and following up to ensure issues are fully closed. Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances. Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts, including documentation, reporting, route paperwork, scanning, and account accuracy for billing and forecasting. Depending on location, assist with accounts payable processing and other office operations. Learn EDP's customer systems, routing processes, and service workflows through hands-on training before independently managing calls.
Required Qualifications
- High school diploma, GED, or equivalent experience
- 1–2 years of professional customer service experience
- Comfort handling phone-based conversations with customers about service, billing, and scheduling
- Ability to track details accurately across multiple systems and documents
- Reliable attendance and the ability to follow established processes
Desired Qualifications
- Experience in utilities, energy, logistics, or service-based industries
- Familiarity with billing systems, route management, or customer account maintenance
- Experience supporting retention, collections, or outbound calling campaigns
- Prior administrative or office operations experience
- Exposure to accounts payable or basic finance processes
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