Customer Service Rep
$39,520–$41,600 year
On-siteWoodland Park, Colorado, United States
Job Summary
Answer customer inquiries via phone, email, and in person; assist with new service setups, billing questions, and account changes. Process payments, handle complaints, and coordinate with dispatch to resolve service issues efficiently. Maintain accurate customer records and identify trends to suggest service improvements. Ensure all activities comply with company policies, industry regulations, and safety standards. This full-time, in-office role in Woodland Park, Colorado, offers a salary of $19.00 - $20.00 hourly with medical, dental, vision, 401k matching, and paid time off. Candidates need two years of customer service experience, strong communication skills, and proficiency in Microsoft Office and CRM systems. Join Apex Waste Solutions to deliver exceptional service to residents, businesses, and municipalities.
Required Qualifications
- Minimum of two years of experience in customer service
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask and work effectively in a fast-paced environment
- Proactive problem-solving mindset with a focus on customer satisfaction
- Proficiency in Microsoft Office
- Proficiency in CRM systems
- Full-time position availability
- In Office availability
- Frequent use of a computer, phone, and headset
Desired Qualifications
- Experience in the waste management industry
- Experience in a related field
- Experience with industry-specific software
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