Customer Service Rep
$41,600–$45,760 year
On-site · Colorado Springs, Colorado, United States
Job Summary
As a Customer Service Representative at Apex Waste Solutions, you will be the first point of contact for residents, businesses, and municipalities, handling inquiries via phone, email, and in person; assist with new service setups, account inquiries, and billing questions; process payments; coordinate with dispatch and operations to resolve service issues; maintain accurate customer records; and identify trends to drive service improvements while ensuring adherence to company policies and safety standards. Key skills include strong communication, multitasking in a fast-paced environment, proficiency in Microsoft Office and CRM systems, and a proactive problem-solving mindset to deliver a positive customer experience.
Required Qualifications
- Two years of experience in customer service (waste management industry or related field preferred)
- High school diploma or equivalent
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