Customer Service Rep Angus Genetics
On-siteSaint Joseph, Missouri, United States
Job Summary
Manage daily customer service for genetics members and breeders through telephone, email, and the Message Center. Organize incoming mail, enter test orders and corrections into the system, and match invoices with processed work. Collect, track, store, and bundle DNA samples for shipping while scanning them into the database and retrieving archives for additional testing. Identify member codes for specific transactions and solve problems while maintaining speed and accuracy. Requires excellent communication, patience, and proficiency with Microsoft Office. Full-time role in St. Joseph, MO with comprehensive medical, dental, vision, life, disability, and 401K benefits.
Required Qualifications
- Excellent communication skills, including telephone, written and presentation skills
- Excellent customer service skills, including the ability to listen
- Must show patience and tact with members and breeders during calls
- Ability to organize, prioritize and execute multiple activities simultaneously
- Ability to solve problems and retain information
- Ability to maintain a high level of speed and accuracy while performing tasks in an appropriate time frame
- Must be comfortable with computers and other technology
- Must be proficient with Microsoft Office, including Word and Excel
- Ability to work independently as well as in a team environment
- Must be reliable and dependable
- A positive attitude and a willingness to learn is a must
- Associates degree in Business or Agricultural Science, or equivalent work experience
Desired Qualifications
- Work experience in an office setting and/or customer service role is preferred
- An agricultural background is a plus but is not required
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