Customer Service Rep
On-siteAuburn, Maine, United States
Job Summary
Schedule customers for service needs, including rescheduling, while maintaining daily invoice quotas and scheduling targets. Use mapping technology for all calls via Microsoft Office, Google Maps, and Package AI. Communicate pricing, collect payments, and review warranty information with customers. Assist the Customer Service Manager, supervisors, installation and delivery teams, and sales teams with customer service requests. Maintain organization and attention to detail while working in a fast-paced environment, meeting performance expectations including a 70% target call answer rate. Remain in a stationary position approximately 75% of the time while operating computer productivity machinery and occasionally moving office equipment up to 15 pounds.
Required Qualifications
- Career-minded professional
- High level of accuracy and excellence
- Schedule customers for service needs, including rescheduling
- Maintain daily invoice quotas and scheduling targets
- Use mapping technology for all calls (Microsoft Office, Google Maps, Package AI)
- Communicate pricing, collect payments, and review warranty information with customers
- Assist the Customer Service Manager, supervisors, installation and delivery teams, and sales teams with customer service requests
- Maintain and navigate multiple platforms consistently throughout the day
- Maintain organization and attention to detail while working in a fast-paced environment
- Maintain a calm and professional demeanor while resolving customer concerns and researching solutions
- Sustain a high call volume and maintain a target call answer rate (e.g., 70%)
- Work collaboratively as part of a team, demonstrating professionalism and respect for others
- Maintain regular and reliable attendance to support business operations
- Remain in a stationary position approximately 75% of the time
- Move about the office to access equipment and collaborate with team members
- Constantly operate a computer and other office productivity machinery
- Move office supplies and equipment weighing up to 10–15 pounds
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