Customer Service Rep (5264)1186 NW 54th St
On-siteMiami, Florida, United States
Job Summary
Answer incoming customer calls, emails, and chat messages promptly, resolving inquiries, complaints, and issues with patience. Process orders, refunds, and exchanges accurately, maintaining up-to-date knowledge of products and policies while documenting interactions in the database. Collaborate with departments to ensure satisfaction, escalating complex issues as needed. Deliver pizzas and flyers within the designated area, carrying cases up to 50 pounds and navigating stairs or ladders. Maintain a standing position for most tasks, lifting dough trays and ingredients, with occasional crouching or reaching. Requires a valid driver's license, access to an insured vehicle, and proficiency in basic computer applications. Bilingual skills in English and Spanish are a plus for the Miami area.
Required Qualifications
- High school diploma or equivalent
- Valid driver's license with safe driving record meeting company standards
- Access to insured vehicle which can be used for delivery
- Ability to lift 50 pounds
- Ability to carry 3 pounds, 7 ounces
- Ability to carry 30 pounds
- Ability to carry 12 pounds per tray
- Ability to push a stack of trays weighing up to 7.5 pounds
- Ability to climb a ladder
- Ability to navigate five or more flights of stairs
- Ability to perform forward bending at the waist
- Ability to reach above 72"
- Ability to reach down
- Ability to reach forward
- Proficiency in basic computer applications
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Attention to detail
- Customer-focused mindset
- Passion for helping others
- Ability to multitask
- Ability to prioritize
- Patience
- Empathy
- Ability to answer incoming customer calls, emails, and chat messages
- Ability to resolve customer inquiries, complaints, and issues
- Ability to process orders, refunds, and exchanges
- Ability to maintain up-to-date knowledge of products, services, and company policies
- Ability to collaborate with other departments
- Ability to document customer interactions and update account information
- Ability to identify and escalate complex issues
- Ability to stand
- Ability to walk short distances
- Ability to sit
- Ability to stoop/bend
- Ability to crouch/squat
- Ability to reach continuously
- Ability to drive within a designated delivery area
- Ability to deliver pizzas
- Ability to deliver flyers and door hangers
Desired Qualifications
- Previous customer service experience
- Bilingual skills (English/Spanish) in the Miami area
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