Customer Service Rep (4413)- 2495 Lincoln Hiway East Unit 21
On-siteLancaster, Pennsylvania, United States
Job Summary
Respond to customer inquiries via phone, email, and chat while resolving complaints and processing orders, refunds, and exchanges accurately. Maintain up-to-date product knowledge, document interactions in the database, and escalate complex issues to appropriate team members. Collaborate with other departments to ensure satisfaction, provide feedback on service processes, and meet performance metrics and quality standards. This role requires excellent communication skills, strong problem-solving abilities, and the capacity to multitask in a fast-paced environment. Flexible scheduling is available for evenings, weekends, and holidays as needed. Students are encouraged to apply, with previous customer service experience preferred.
Required Qualifications
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in customer service software and basic computer skills
- Ability to multitask and prioritize in a fast-paced environment
- Patient and empathetic approach to customer interactions
- Ability to remain calm and professional in challenging situations
- Flexible schedule, including availability for evenings, weekends, and holidays as needed
Desired Qualifications
- Previous customer service experience preferred
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