Customer Service Rep (1366) 544 Conestoga Pkwy Shepherdsville

Maintain a positive, empathetic, and professional attitude while responding promptly to customer inquiries across various channels. Acknowledge and resolve customer complaints, ensuring you know our products inside and out to answer questions accurately. Process orders, forms, applications, and requests while keeping records of interactions, transactions, comments, and complaints. Communicate and coordinate with colleagues as necessary and provide feedback on the efficiency of the customer service process. Manage a team of junior customer service representatives to ensure customer satisfaction and professional support.