Customer Service Rep(09286) - 5650 Rendon Bloodworth Rd
On-siteFort Worth, Texas, United States
EXPIREDFort Worth, Texas, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Receive and process telephone and in-person orders while operating all store equipment. Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler. Prepare pizza products and take inventory, completing associated paperwork. Clean equipment and the facility daily. Handle bulk product deliveries, unloading cases weighing up to 50 pounds and stacking them onto shelves. Perform repetitive physical tasks including lifting, carrying, pushing, and bending under varying temperature conditions.
Required Qualifications
- 16 years of age or older
- Ability to comprehend and give correct written instructions
- Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
- Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
- Must be able to make correct monetary change
- Verbal, writing, and telephone skills to take and process orders
- Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
- Ability to enter orders using a computer keyboard or touch screen
- Near and mid-range vision for most in-store tasks
- Depth perception
- Ability to differentiate between hot and cold surfaces
- The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
- Standing
- Walking
- Sitting
- Lifting bulk product deliveries using a hand truck
- Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
- Cases are usually lifted from floor and stacked onto shelves up to 72"high
- Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
- Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store
- Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
- Pushing trays which are placed on dollies
- Trays may also be pulled
- Climbing stairs or a ladder to change prices on signs, wash walls, perform maintenance
- Stooping/Bending
- Crouching/Squatting
- Reaching
- Eye-hand coordination
- Use of hands is continuous during the day
- Shaping pizza dough requires frequent and forceful use of forearms and wrists
- Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter
- Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes
- Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes
- Utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel
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