Customer Service Rep(08596) - 126 W. Washington Street
On-siteSan Diego, California, United States
Job Summary
Operate all equipment, stock ingredients from delivery areas to storage and walk-in coolers, and prepare products. Receive and process telephone orders, take inventory, and complete associated paperwork while maintaining daily cleaning of equipment and facility. Unload bulk product deliveries using a hand truck and stack cases up to 72 inches high. Deliver pizzas within a designated area, carrying orders and navigating stairs during multiple deliveries per shift. Perform repetitive assembly tasks requiring precise eye-hand coordination and forceful forearm use. Work in varying temperatures ranging from 36 to 90 degrees, including exposure to food odors and hot surfaces.
Required Qualifications
- Ability to comprehend and give correct written instructions
- Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
- Ability to add, subtract, multiply, and divide accurately and quickly
- Must be able to make correct monetary change
- Verbal, writing, and telephone skills to take and process orders
- Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
- Ability to enter orders using a computer keyboard or touch screen
- Ability to direct activities
- Ability to perform repetitive tasks
- Ability to work along and with others
- Ability to work under stress
- Ability to meet strict quality control standards
- Ability to deal with people
- Ability to analyze and compile data
- Ability to make judgments and decisions
- Ability to differentiate between hot and cold surfaces
- Ability to navigate stairs or climb a ladder
- Ability to unload bulk product deliveries using a hand truck
- Ability to lift cases weighing up to 50 pounds
- Ability to stack cases onto shelves up to 72 inches high
- Ability to carry large cans weighing 3 pounds 7 ounces
- Ability to carry pizza sauce weighing 30 pounds
- Ability to carry trays of pizza dough weighing approximately 12 pounds per tray
- Ability to carry pizzas, sides, and beverages during delivery
- Ability to navigate five or more flights of stairs
- Ability to push a stack of trays on a dolly requiring up to 7.5 pounds of force
- Ability to pull trays
- Ability to navigate stairs or climb a ladder to change prices on signs, wash walls, or perform maintenance
- Ability to forward bend at the waist
- Ability to crouch or squat to stock shelves and clean low areas
- Ability to reach above 72 inches
- Ability to reach down to scoop cornmeal, wash dishes, or obtain topping ingredients
- Ability to reach forward when obtaining ingredients, cleaning surfaces, or answering phones
- Eye-hand coordination
- Ability to use one or both hands continuously
- Ability to shape pizza dough using forearms and wrists
- Ability to manipulate a pizza peel
- Ability to use a rolling cutter
- Ability to pinch cardboard pizza boxes
- Ability to grasp cans, phones, pizza cutters, pizza peels, and pizza boxes
- Ability to utilize pencils/pens
- Ability to utilize computers
- Ability to utilize telephones
- Ability to utilize calculators
- Ability to utilize TDD equipment
- Ability to utilize pizza cutters
- Ability to utilize pizza peels
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