Customer Service Rep(07796) - 20905 Roscoe Boulevard
On-siteCanoga Park, California, United States
Job Summary
Operate all equipment, stock ingredients from delivery areas to storage and coolers, and prepare products while receiving and processing telephone orders. Take inventory, complete associated paperwork, and clean equipment and facilities daily. Deliver pizzas within a designated area, making multiple stops per shift, and unload bulk product deliveries weighing up to 50 pounds using a hand truck. Perform repetitive assembly tasks requiring precise eye-hand coordination, including shaping dough and manipulating pizza peels. Work in varying temperatures ranging from 36 degrees in coolers to 90 degrees or higher, navigating stairs and climbing ladders as needed.
Required Qualifications
- Ability to comprehend and give correct written instructions
- Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
- Ability to add, subtract, multiply, and divide accurately and quickly
- Must be able to make correct monetary change
- Verbal, writing, and telephone skills to take and process orders
- Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
- Ability to enter orders using a computer keyboard or touch screen
- Ability to direct activities
- Ability to perform repetitive tasks
- Ability to work along and with others
- Ability to work under stress
- Ability to meet strict quality control standards
- Ability to deal with people
- Ability to analyze and compile data
- Ability to make judgments and decisions
- Near and mid-range vision for most in-store tasks
- Depth perception
- Ability to differentiate between hot and cold surfaces
- Ability to navigate stairs or climb a ladder
- Ability to unload bulk product deliveries using a hand truck
- Ability to lift cases of ingredients and supplies weighing up to 50 pounds
- Ability to stack cases onto shelves up to 72" high
- Ability to carry large cans weighing 3 pounds, 7 ounces
- Ability to carry pizza sauce weighing 30 pounds
- Ability to carry trays of pizza dough weighing approximately 12 pounds per tray
- Ability to carry pizzas, sides, and beverages during delivery
- Ability to navigate five or more flights of stairs
- Ability to push a stack of trays on a dolly requiring up to 7.5 pounds of force
- Ability to pull trays
- Ability to navigate stairs or climb a ladder to change prices on signs, wash walls, or perform maintenance
- Ability to forward bend at the waist at the pizza assembly station
- Ability to stock shelves and clean low areas
- Ability to reach above 72" occasionally
- Ability to reach down to scoop cornmeal from a plastic barrel or wash dishes
- Ability to reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones
- Eye-hand coordination
- Ability to use one or both hands continuously
- Ability to shape pizza dough using forearms and wrists
- Ability to manipulate a pizza peel
- Ability to use a rolling cutter
- Ability to pinch cardboard pizza boxes
- Ability to grasp cans, the phone, the pizza cutter, pizza peel, and pizza boxes
- Ability to utilize pencils/pens
- Ability to utilize computers
- Ability to utilize telephones
- Ability to utilize calculators
- Ability to utilize TDD equipment
- Ability to utilize a pizza cutter
- Ability to utilize a pizza peel
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