Customer Service Rep(07778) - 901 Sunvalley Blvd

Job Summary

Required Qualifications

• •16 years of age or older
• •Ability to comprehend and give correct written instructions
• •Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
• •Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• •Must be able to make correct monetary change
• •Verbal, writing, and telephone skills to take and process orders
• •Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• •Ability to enter orders using a computer keyboard or touch screen
• •Near and mid-range vision for most in-store tasks
• •Depth perception
• •Ability to differentiate between hot and cold surfaces
• •The ability to work under stress
• •The ability to meet strict quality control standards
• •The ability to deal with people
• •The ability to analyze and compile data
• •The ability to make judgements and decisions
• •The ability to work alone and with others
• •The ability to direct activities
• •The ability to perform repetitive tasks
• •The ability to climb a ladder to change prices on signs, wash walls, and perform maintenance
• •Forward bending at the waist is necessary at the pizza assembly station
• •Forward bending is also present at the front counter and when stocking ingredients
• •Climbing a ladder to change prices on signs, wash walls, and perform maintenance
• •Reaching is performed continuously; up, down and forward
• •Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves
• •Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes
• •Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones
• •Eye-hand coordination is essential
• •Use of hands is continuous during the day
• •Shaping pizza dough requires frequent and forceful use of forearms and wrists
• •Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter
• •Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes
• •Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes
• •Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
• •In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas
• •Sudden changes in temperature in work area and while outside
• •Fumes from food odors
• •Exposure to cornmeal dust
• •Cramped quarters including walk-in cooler
• •Hot surfaces/tools from oven up to 500 degrees or higher
• •Sharp edges and moving mechanical parts
• •Talking and hearing on telephone
• •Use of pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel