Customer Service Rep(06753) - 5802 Yorktown Blvd #A-106

Job Summary

Required Qualifications

• •16 years of age or older
• •Ability to comprehend and give correct written instructions
• •Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
• •Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• •Must be able to make correct monetary change
• •Verbal, writing, and telephone skills to take and process orders
• •Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• •Ability to enter orders using a computer keyboard or touch screen
• •Near and mid-range vision for most in-store tasks
• •Depth perception
• •Ability to differentiate between hot and cold surfaces
• •The ability to work under stress
• •The ability to meet strict quality control standards
• •The ability to deal with people
• •The ability to analyze and compile data
• •The ability to make judgments and decisions
• •Standing
• •Walking for short distances for short durations
• •Sitting
• •Lifting bulk product deliveries using a hand truck
• •Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
• •Cases are usually lifted from floor and stacked onto shelves up to 72" high
• •Carrying large cans, weighing 3 pounds, 7 ounces, from the workstation to storage shelves
• •Occasionally carrying pizza sauce weighing 30 pounds from the storage room to the front of the store
• •Carrying trays of pizza dough three at a time over short distances, weighing approximately 12 pounds per tray
• •Pushing trays which are placed on dollies
• •Trays may also be pulled
• •Climbing stairs or a ladder to change prices on signs, wash walls, perform maintenance
• •Stooping/bending at the pizza assembly station
• •Forward bending at the waist is necessary at the pizza assembly station
• •Forward bending is also present at the front counter and when stocking ingredients
• •Crouching/squatting to stock shelves and to clean low areas
• •Reaching above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves
• •Reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes
• •Reaching forward when obtaining topping ingredients, cleaning work surfaces, or answering phones
• •Eye-hand coordination
• •Use of hands is continuous during the day
• •Shaping pizza dough requires frequent and forceful use of forearms and wrists
• •Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter
• •Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes
• •Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes
• •Utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel