Customer Service Rep(06213) - 15355 E. Colfax Ave
$41,600–$41,600 year
On-siteAurora, Colorado, United States
Job Summary
Answer the phone or assist carryout customers politely while demonstrating the customer WOW steps: apologize, fulfill their request, and provide an extra item. Count pepperoni and ham on every order daily regardless of topping volume, and repeat each order to confirm accuracy and address. Wash hands prior to making products and adhere to proper procedures. Ensure drivers have one dollar in coin change, say "Let me get your change" on every order, and maintain neat, clean vehicles. Do not clear pizzas before they are ready for the oven, carry more than $20 on the clock, or have pocket knives or weapons. Complete the Safe Delivery CBT before driving. Maintain a perfect image according to standards.
Required Qualifications
- Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu
- Being in perfect image according to standard
- Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
- All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
- No one is allowed to clear pizzas before it is ready to place in the oven
- Drivers must have $1 in coin change on every delivery
- Drivers must say "Let me get your change" on every order NO EXCEPTION
- No one is allowed to carry more than $20 while on the clock including personal money
- No one is allowed to have a pocket knife or any weapon while working
- Driver vehicles are to be neat and clean and in positive image while working
- Drivers are not to be routed early or checked in early from delivery
- Pizza makers must wash hands prior to making products
- Only proper procedure for products is allowed
- Every driver must have done Safe Delivery CBT
- Every order is to be repeated for accuracy and name and address confirmed
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