Customer Service Rep(06038) - 200 Market Dr.
On-site · Emporia, Virginia, United States
Job Summary
Customer Service Rep duties include answering phones and assisting carryout customers in a polite, courteous manner with menu knowledge; maintain professional image; follow WOW steps (apologize, give them what they want, give them something extra); ensure orders are accurate (count toppings, confirm name/address), and follow safety/cleanliness procedures. Roles involve pizza makers, drivers, and delivery with cash/change handling; adherence to policies on order completion, hygiene, tool restrictions, and required Safe Delivery CBT.
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