Customer Service Rep(04785) - 1539 Mt Rose Ave
On-siteYork, Pennsylvania, United States
Job Summary
Take orders over the phone and in person, handle cash transactions, and deal with customer concerns while demonstrating a friendly attitude. Prepare high-quality pizzas, manage food and portion control, and perform general cleaning duties including operating equipment and stocking ingredients from the delivery area to storage. Maintain hygiene and food safety standards while lifting bulk products up to 50 pounds and carrying trays of dough. Process telephone orders, take inventory, and complete associated paperwork using computer keyboard or touch screen. Work in varying temperatures and adverse weather conditions, performing repetitive tasks under stress to meet strict quality control standards.
Required Qualifications
- Friendly, positive attitude
- Great customer service skills
- Ability to comprehend and give correct written instructions
- Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
- Ability to add, subtract, multiply, and divide accurately and quickly
- Ability to make correct monetary change
- Verbal, writing, and telephone skills to take and process orders
- Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
- Ability to enter orders using a computer keyboard or touch screen
- Talking and hearing on telephone
- Near and mid-range vision for most in-store tasks
- Depth perception
- Ability to differentiate between hot and cold surfaces
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
- Standing
- Walking
- Lifting bulk product deliveries weighing up to 50 pounds with dimensions of up to 3' x 1.5'
- Cases usually lifted from floor and stacked onto shelves up to 72"high
- Carrying large cans weighing 3 pounds, 7 ounces
- Occasionally carrying pizza sauce weighing 30 pounds
- Trays of pizza dough weighing approximately 12 pounds per tray
- Pushing trays which are placed on dollies requiring a force of up to 7.5 pounds
- Trays may also be pulled
- Climbing stairs or a ladder
- Stooping/bending at the waist
- Crouching/squatting
- Reaching up, down and forward
- Eye-hand coordination
- Use of hands continuously
- Frequent and forceful use of forearms and wrists for shaping pizza dough
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