Customer Service Rep(04481) - 101 Stanford Rd

Respond to customer inquiries via phone, email, and chat, resolving issues and escalating complex cases as needed. Manage account updates, process refunds, and handle returns while maintaining accurate records in the CRM system. Adhere to strict service level agreements and handle high-volume call queues during peak hours. This role is part of the Customer Success team supporting the company's core product suite.