Customer Service Rep(04465) - 107 Jordan Plaza
$41,600–$41,600 year
On-siteElizabeth City, North Carolina, United States
Job Summary
Answer phone inquiries, assist carryout customers, and demonstrate the WOW steps by apologizing, fulfilling orders, and providing extras. Count pepperoni and ham on every order daily, confirm names and addresses, and repeat all orders for accuracy. Ensure drivers have $1 in coin change, say "Let me get your change" on every order, and maintain clean, neat vehicles. Wash hands prior to product preparation, follow proper procedures, and verify safe delivery certification. Maintain a professional image, avoid clearing pizzas before they are ready, and adhere to safety protocols regarding weapons and cash limits.
Required Qualifications
- Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu
- Being in perfect image according to standard
- Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
- All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
- No one is allowed to clear pizzas before it is ready to place in the oven
- Drivers must have $1 in coin change on every delivery
- Drivers must say "Let me get your change" on every order NO EXCEPTION
- No one is allowed to carry more than $20 while on the clock including personal money
- No one is allowed to have a pocket knife or any weapon while working
- Driver vehicles are to be neat and clean and in positive image while working
- Drivers are not to be routed early or checked in early from delivery
- Pizza makers must wash hands prior to making products
- Only proper procedure for products is allowed
- Every driver must have done Safe Delivery CBT
- Every order is to be repeated for accuracy and name and address confirmed
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