Customer Service Rep(04321) - 1220-A Richmond Road
On-siteWilliamsburg, Virginia, United States
Job Summary
Operate all equipment, stock ingredients from delivery area to storage, and prepare product. Receive and process telephone and in-person orders while completing associate paperwork and cleaning equipment and facility daily. Handle bulk product deliveries, unload cases using a hand truck, lift up to 50 pounds, and carry large cans and pizza trays. Perform repetitive tasks including shaping dough, using a pizza cutter and peel, and navigating stairs or ladders for maintenance. Work in varying weather conditions and temperatures ranging from 36 to 90 degrees. Orientation and training provided on the job.
Required Qualifications
- 16 years of age or older
- Ability to comprehend and give correct written instructions
- Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
- Ability to add, subtract, multiply, and divide accurately and quickly
- Must be able to make correct monetary change
- Verbal, writing, and telephone skills to take and process orders
- Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
- Ability to enter orders using a computer keyboard or touch screen
- Near and mid-range vision for most in-store tasks
- Depth perception
- Ability to differentiate between hot and cold surfaces
- The ability to direct activities
- The ability to perform repetitive tasks
- The ability to work alone and with others
- The ability to work under stress
- The ability to meet strict quality control standards
- The ability to deal with people
- The ability to analyze and compile data
- The ability to make judgments and decisions
- Standing
- Walking for short distances for short durations
- Sitting
- Lifting bulk product deliveries
- Lifting cases of ingredients and supplies weighing up to 50 pounds
- Carrying large cans weighing 3 pounds, 7 ounces
- Carrying pizza sauce weighing 30 pounds
- Carrying trays of pizza dough weighing approximately 12 pounds per tray
- Pushing trays which are placed on dollies
- Pulling trays
- Climbing stairs or a ladder
- Stooping/bending
- Crouching/squatting
- Reaching above 72 inches
- Reaching down
- Reaching forward
- Eye-hand coordination
- Use of hands continuously
- Shaping pizza dough
- Manipulating a pizza peel
- Frequent and/or forceful pinching
- Grasping cans, the phone, the pizza cutter and pizza boxes
- Use of pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel
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