Customer Service Rep ( 02950)-320 South Elm Street
On-siteCentralia, Illinois, United States
Centralia, Illinois, United StatesOn-sitePart TimeEnterprise
Part TimeEnterprise
Job Summary
Respond promptly to customer inquiries via phone, email, and chat while actively listening to concerns and providing thoughtful solutions. Resolve issues and complaints professionally, maintain accurate customer records, and process orders and transactions efficiently. Offer clear product information, follow up to ensure satisfaction, and escalate complex issues to management when necessary. Collaborate with team members to share best practices and identify opportunities to improve the customer experience. This role requires excellent communication skills, strong empathy, and proficiency with CRM systems.
Required Qualifications
- Excellent verbal and written communication skills
- Strong active listening and empathy skills
- Proven ability to remain calm and patient when handling difficult customer situations
- Problem-solving mindset with a focus on customer satisfaction
- Proficiency with customer service software, CRM systems, and ticketing platforms
- Ability to multitask and manage time effectively in a busy environment
- Organizational skills with attention to detail
- Reliable and punctual with a strong work ethic
- Ability to work collaboratively within a team environment
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