Customer Service Rep(02080) - 6915 University Ave.
On-siteMiddleton, Wisconsin, United States
Job Summary
Receive and process telephone and in-person orders while operating all equipment and preparing pizzas. Stock ingredients from the delivery area to storage, walk-in cooler, and work surfaces. Take inventory, complete associated paperwork, and clean equipment and the facility daily. Make precise movements with speed using a calculator or computer keyboard to add, subtract, multiply, and divide accurately. This role involves standing, walking, and lifting bulk product deliveries weighing up to 50 pounds. You will work in varying temperatures ranging from 36 to 90 degrees and navigate cramped quarters. Orientation and training are provided on the job.
Required Qualifications
- 16 years of age or older
- Ability to comprehend and give correct written instructions
- Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
- Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
- Must be able to make correct monetary change
- Verbal, writing, and telephone skills to take and process orders
- Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
- Ability to enter orders using a computer keyboard or touch screen
- Near and mid-range vision for most in-store tasks
- Depth perception
- Ability to differentiate between hot and cold surfaces
- The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
- Standing
- Walking for short distances for short durations
- Sitting
- Lifting bulk product deliveries weighing up to 50 pounds with dimensions of up to 3' x 1.5'
- Cases usually lifted from floor and stacked onto shelves up to 72 high
- Carrying large cans weighing 3 pounds, 7 ounces
- Occasionally carrying pizza sauce weighing 30 pounds
- Carrying trays of pizza dough three at a time weighing approximately 12 pounds per tray
- Pushing a stack of trays on a dolly requiring a force of up to 7.5 pounds
- Climbing stairs or a ladder
- Stooping/bending at the pizza assembly station
- Forward bending at the waist
- Crouching/squatting occasionally
- Reaching above 72 occasionally
- Reaching down to perform tasks such as scooping cornmeal or washing dishes
- Reaching forward when obtaining topping ingredients, cleaning work surfaces, or answering phones
- Eye-hand coordination
- Use of hands continuously during the day
- Shaping pizza dough requires frequent and forceful use of forearms and wrists
- Manipulating a pizza peel when removing pizza from the oven and when using the rolling cutter
- Frequent and/or forceful pinching in the assembly of cardboard pizza boxes
- Grasping cans, the phone, the pizza cutter and pizza peel, and pizza boxes
- Utilizing pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel
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