Customer Service Rep (01580)

Provide frontline customer support to customers via phone, email, or in person; address inquiries, complaints, and requests with professionalism and timeliness. Process orders, refunds, and exchanges in accordance with company policies while maintaining up-to-date knowledge of products, services, and promotions. Collaborate with team members to resolve complex issues, document interactions in the customer service database, and identify opportunities to upsell or cross-sell products when appropriate. Stay adaptable in a fast-paced environment, participate in ongoing training to enhance skills and product knowledge, and contribute to a positive work environment with a friendly, customer-focused demeanor.