Customer Service Rep (01235) - 780 Capital Ave
On-siteBattle Creek, Michigan, United States
Battle Creek, Michigan, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Take telephone and in-person orders, handle cash, and process payments while upselling products. Prepare high-quality pizzas, manage food and portion control, and maintain hygiene and food safety standards throughout the facility. Operate all equipment, stock ingredients from delivery areas to storage, and perform general cleaning duties daily. Lift up to 50 pounds, push trays, and work in varying temperatures and conditions. Complete inventory, process paperwork, and ensure accurate data entry using touch screens or keyboards.
Required Qualifications
- Friendly, positive attitude
- Great customer service skills
- Ability to comprehend and give correct written instructions
- Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
- Ability to add, subtract, multiply, and divide accurately and quickly
- Ability to make correct monetary change
- Verbal, writing, and telephone skills to take and process orders
- Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
- Ability to enter orders using a computer keyboard or touch screen
- Talking and hearing on telephone
- Near and mid-range vision for most in-store tasks
- Depth perception
- Ability to differentiate between hot and cold surfaces
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
- Standing
- Walking
- Lifting bulk product deliveries weighing up to 50 pounds with dimensions of up to 3' x 1.5'
- Cases usually lifted from floor and stacked onto shelves up to 72"high
- Carrying large cans weighing 3 pounds, 7 ounces
- Occasionally carrying pizza sauce weighing 30 pounds
- Trays of pizza dough weighing approximately 12 pounds per tray
- Pushing trays which are placed on dollies requiring a force of up to 7.5 pounds
- Climbing stairs or a ladder
- Stooping/bending at the waist for approximately 30 - 45 seconds at one time, repeated continuously
- Crouching/squatting occasionally
- Reaching up, down and forward
- Eye-hand coordination
- Use of hands continuously
- Frequent and forceful use of forearms and wrists for shaping pizza dough
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