Customer Service - Recycled Materials Support
$41,600–$47,840 year
On-siteVictor, New York, United States
Job Summary
Act as the front-line liaison between national customer accounts and service vendors, managing inbound communications with efficiency and professionalism. Schedule, track, and confirm recycling and pallet services while ensuring accurate documentation of Bills of Lading, Purchase Orders, and service confirmations. Monitor vendor performance to meet SLA adherence, resolve service gaps, and escalate issues as needed. Maintain precise billing documentation to prevent disputes, identify discrepancies, and support the capture of recycling rebates and commodity tracking records. Collaborate across internal teams to document customer trends, share best practices, and communicate operational challenges to management. This onsite role in Victor, NY requires a 5:00 PM to 8:00 AM Monday through Friday schedule.
Required Qualifications
- 1–2 years of experience in customer service, account support, or dispatch/logistics coordination roles with high daily call/email volume
- Experience coordinating with external vendors or service providers to meet deadlines and ensure SLA compliance
- Strong customer service, problem-solving, and communication skills
- Experience with Microsoft Excel (data tracking, reporting, pivot tables)
- Experience with CRM or case management systems and vendor portals
- Onsite position in our location in Victor, NY
- Schedule 8:00am - 5:00pm ( Monday to Friday)
Desired Qualifications
- Background in recycling, pallet management, logistics, or related operations preferred
- Experience supporting rebate programs or commodity tracking is a plus
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