Customer Service Ranger
On-sitePoint, Texas, United States
Point, Texas, United StatesOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Greet customers and guests upon arrival, process check-ins for campgrounds and cabins, and monitor the property for issues or security concerns. Patrol grounds, answer questions, and enforce rules while ensuring guest safety and compliance with local, state, and federal laws. Validate incoming guest access, perform routine patrols and vehicle inspections, and handle reservations, check-ins/outs, and store sales. Prioritize guest safety and happiness while resolving problems diplomatically and contacting law enforcement when necessary. This role requires shift work, weekends, holidays, and regular on-call availability.
Required Qualifications
- High school diploma or equivalent
- Basic reading, writing and math skills
- Ability to use computer applications
- Ability to thrive in a collaborative team environment
- Ability to assess a situation, use quick and reasonable judgment and resolve problems diplomatically
- Exceptional customer service and communications skills
- Friendly demeanor
- Valid driver's license
- Good driving record
- Current auto insurance
- Ability to work shift work
- Ability to work weekends
- Ability to work holidays
- Ability to work on-call on a regular basis
Desired Qualifications
- Experience working in security and/or law enforcement
- Experience working in an RV environment
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