Customer Service, Ramp, and Cargo Agent (Powell River) PTOC
On-sitePowell River, British Columbia, Canada
Job Summary
Conduct passenger check-in, issue boarding passes, and verify immigration documents while managing baggage collection and excess charges. Answer calls to book, change, or cancel reservations and resolve service disruptions by determining alternative flight options. Execute deplaning and boarding processes, process cargo shipments, and perform Marshall, de-ice, and anti-ice aircraft tasks. On-load and off-load passenger luggage, cargo, and containers using ground service equipment. Assist passengers with accessibility needs and represent the company professionally to partners and customers. Work flexible shifts including weekends and holidays under pressure with minimal supervision. Maintain a valid driver's license and security clearance.
Required Qualifications
- Experience in customer-facing role
- A valid driver's license
- Ability to work under pressure with minimal supervision
- Clear and effective communication skills with a demonstrated ability to have difficult conversations
- Ability to work in a time-sensitive, ever-changing environment where multitasking and problem-solving are key attributes
- Comfortable using computers, credit, and debit machines
- Able to work outdoors during inclement weather conditions
- Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
- Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
- Must be able to obtain and maintain designated security clearance
- Capable of lifting up to 70 pounds
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