Customer Service, Ramp, and Cargo Agent (Powell River) PTOC
On-sitePowell River, British Columbia, Canada
Job Summary
Check-in passengers, issue boarding passes, verify immigration documents, and collect excess baggage. Answer calls to book, change, and cancel flight reservations while resolving service disruptions. Execute deplaning and boarding processes, marshal, de-ice, and anti-ice aircraft. Process cargo shipments and manage on-load/off-load operations for luggage and containers. Assist passengers with accessibility needs using ground service equipment. This role requires a valid driver's license, ability to work outdoors in inclement weather, and capacity to lift up to 70 pounds. You must obtain and maintain designated security clearance and be flexible for any shift, including weekends and holidays. Based in Powell River, this part-time on-call position offers excellent travel perks across major airlines and employee recognition programs.
Required Qualifications
- Experience in customer-facing role
- A valid driver's license
- Ability to work under pressure with minimal supervision
- Clear and effective communication skills with a demonstrated ability to have difficult conversations
- Ability to work in a time-sensitive, ever-changing environment where multitasking and problem-solving are key attributes
- Comfortable using computers, credit, and debit machines
- Able to work outdoors during inclement weather conditions
- Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
- Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
- Must be able to obtain and maintain designated security clearance
- Capable of lifting up to 70 pounds
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